Explaining your accounts
Here's a guide to different types of user accounts you might have with us. If you're looking at this on a mobile, we advise landscape mode.
| Type of account | What it does | How to access it | How to reset the password |
|---|---|---|---|
| Enbecom Account (Master) | This is the primary user account for your services with Enbecom. It allows you to view details of all the services you have with Enbecom, add/change services, see options for boosting security and marketing on your site, view and pay invoices, raise support tickets and directly access hosting control panels. |
Log in now with your Enbecom Account email address and password. The email address could be the one you originally signed up with, so it might not be an email address on a domain you have with us. If you have two-factor authentication enabled, be prepared to enter your access code when prompted. |
Use the password reset service, using your Enbecom Account email address. If you don't know the email address for your Enbecom Account, please use our contact form to start the process of retrieving it. Please be aware that for the security of your account and data, there is an in-depth, manual identification verification process involved if you need to obtain your account's email address. |
| Enbecom User Account |
This is an additional user account for services with Enbecom. An Enbecom User account can access any Enbecom Accounts it has been invited to. For example, a web designer's Enbecom User Account may have access to multiple clients' Enbecom (Master) Accounts. The Master account holder can control exactly what the User can see, do and be emailed about when it comes to their services. |
The Master account holder invites people to be a User on their account through their Master Enbecom Account. If someone accepts an invitation, they will be given their own login details. Once the User account has been set up, log in now with the User account's email address and password. If you have two-factor authentication enabled, be prepared to enter your access code when prompted. |
Use the password reset service, using the User account's email address. Master Account holders manage User accounts' access levels to their own services. Users themselves manage their User Account (password etc). A Master Account holder can fully revoke a User's access to all of their services but they cannot delete a User Account. This is because the User might have access to more than one client's services. |
| Enbecom Account Contact | This is a named contact for your services with Enbecom. There is no way for a Contact to log in - they are simply an additional contact on the account. The Master account holder can control exactly what the Contact can be emailed about. For example, if the contact is in the finance department, they can be set up to view and pay invoices, as well as being sent new invoices. |
Contacts do not have a login account. |
Contacts do not have a login account. Master account holders can manage Contacts. |
|
Hosting Control Panel |
This is where you manage a hosting account and all the facilities available through it. A hosting account will include one or more domains, websites hosted on those domains, one or more databases which power the websites and possibly some email accounts. Depending on your particular needs you may have multiple hosting accounts. |
One of these:
If you have two-factor authentication enabled, be prepared to enter your access code when prompted. |
If you're accessing cPanel by clicking through from your Enbecom Account or if you have given others access in the past (which is not advised) you should regularly change your cPanel password. There are two options:
|
| cPanel sub-account | These are accounts which are usually set up for specific purposes - and usually with access to specific functions/files - for example giving FTP access to a web developer. |
Once set up by the main cPanel account holder, the sub-account is accessed using the appropriate system, for example FileZilla FTP software to access FTP accounts. |
Using the main cPanel account |
| Email account | This is an individual email account for a specific person or system, on a domain attached to your hosting plan. |
Once set up by the main cPanel account holder:
The username is the email address. |
Using the main cPanel account |
| Specific platform account | This is an account for one of our dedicated systems, such as our Email Campaign Management Platform. | Use the username and password supplied to you. |
or if that is not available
|
If you get stuck, please raise a support ticket through your Enbecom Account (if you can). Before you do that, please note:
- We've designed and priced our systems to be self-service. So, if you have the facility to reset a password yourself but want us to do it, there will be a small charge for the service. This charge isn't applied for relevant managed services, nor when it's a password that you can't reset yourself.
- If you have one of our non-managed server products (VPS or dedicated), after the initial root-level password is supplied to you, you're responsible for all management of data on the server including user accounts and passwords. We are unable to reset or retrieve your root-level password, so keep it very safe. If you lose it, you might have to restore your server and everything contained on it to a date when the password was known to you, or even erase the entire server and lose all data.
